The Fun Store (Pty) Ltd – Defects Policy
Got a Defective Item?
We apologize if you received a defective item. We stand by the quality of our products and offer repairs or replacements for any item found to be defective within 6 (six) months of delivery.
Here’s How:
- Email [email protected].
- Request a Defects Form
- Picture and or Video confirmation may be requested for assessment.
- If requested – Package item(s) Securely for Collection by Courier.
Important Notes:
- Proof of Purchase (receipt or order confirmation) will be required.
- Normal wear and tear is not covered under the warranty.
- Should a repair or replacement not be possible, we will process a refund or store voucher / credit, for the amount of the original purchase consideration, excluding shipping / delivery charges, within 5 to 7 business days.
We’re Committed to Your Satisfaction!
We want you to have a great experience shopping at The Fun Store. If you have any questions or concerns about a defective item, please don’t hesitate to contact our friendly customer service team at [email protected] , via Live Chat on our Website, Whatsapp +27 83 419 4193 or Call +27 11 728 9587 (office hours 9am to 3:30pm).